PRE-ORDER POLICY
What is a pre-order?
A pre-order allows you to reserve and secure an item before it officially arrives in our inventory.
Payment
Payment is collected in full at the time your pre-order is placed to reserve your item. (Note: If you ever offer deposit/partial payments instead, update this to reflect your deposit terms).
Shipping & Fulfillment Timeline
- Pre-order items will ship as soon as stock becomes available. Estimated ship dates are provided on the product page at the time of purchase.
- If your order contains both in-stock and pre-order items, your order may be split so in-stock items ship right away, or held until all items are ready to ship together.
- You will receive a shipping confirmation email with tracking details once your pre-order is dispatched.
Delivery Delays
Estimated delivery dates are our best approximations and may occasionally shift due to production or transit delays. If an item faces an unexpected delay, we will notify you by email with an updated timeline.
Cancellations, Changes & Returns
- You can request changes or cancel your pre-order before it ships by contacting us at customerservice@robinpiccone.com or through your order confirmation page.
- Once your order has shipped, standard return and exchange policies apply.