SHIPPING & ORDERS

ORDER PROCESSING
Orders for in stock merchandise are processed and shipped within 2 business days of receipt of your order (excluding weekends and holidays). Expedited orders received by 12pm PST will be shipped same day, Monday - Friday. Expedited orders received after 12pm PST on Friday will be shipped the following Monday. Orders are shipped via USPS using the method of your choice.

All products are subject to availability. While we make every effort to only display items that are currently in stock, occasionally due to popular demand, an item designated as in stock may in fact be out of stock at the time that you place your order. In such instances, a member from our customer service team will notify you and the item will be cancelled from your order with no charge.

For any questions about your order, please email customerservice@robinpiccone.com

PAYMENT OPTIONS
Payments can be made online using the following methods: Visa, MasterCard, American Express, Discover, PayPal

Tax: Applicable sales tax will be charged on total merchandise, not including shipping and handling fees, for orders shipped to California.

SHIPPING
Free Standard Shipping on Orders $100+ Shipped within Contiguous United States
Please see below for shipping rates. Unfortunately, we cannot ship to PO boxes. At this time we do not offer international shipping. Once your package has shipped we will send you a shipping confirmation email with tracking information.

Shipping Charges Within the Contiguous United States:
Standard Shipping (Orders $100+) - FREE
Standard Shipping (Orders under $100) - $8
Express - $30

Shipping Charges to Alaska and Hawaii:
Standard Shipping - $8
Express - $40

RETURN POLICY
We want you to be completely happy with your purchase. If for any reason you are not satisfied with your purchase we offer a 14-day return policy. All return requests must be submitted via our online Return Portal within 14 days of delivery. To be eligible for a return, your item(s) must be in new, unused condition with the original tags and hygienic liners attached. Please note original shipping costs are non-refundable. We are unable to accept returns for items purchased at other retail locations or websites. Items marked as Final Sale cannot be returned or exchanged.

Robin Piccone reserves the right to refuse any return on merchandise that does not meet the above requirements. If your return is not accepted, it will be sent back to you at your expense and a refund will not be issued. We appreciate your understanding.


HOW TO RETURN:
Please visit our Return Portal at https://robinpiccone.com/a/returns

You will need your order number and email address to start your return. Once you have submitted your request, a return authorization and prepaid shipping label will be emailed to you with return instructions. Please do not ship your return back without this authorization, as it will not be processed. We are pleased to offer free prepaid return shipping on orders over $100. For orders under $100 an $8 fee will be deducted from any refund due.

REFUNDS:
Once we receive your return at our warehouse please allow up to 3-5 business days to process your return. Upon approval we will issue a refund in the same form as the initial payment and send you an email confirmation with refund details. Please be advised that it may take 5-12 business days for the refund to reflect on your credit card statement. 

EXCHANGES:
Please submit your exchange request via the Return Portal. On the exchange form indicate the Item Name and Size/Color you are wanting in exchange. If your requested item is in stock we will issue a new order via email through which you can complete your purchase for the items. We highly recommend that you complete your purchase upon receipt of the email as we do not hold inventory for exchanges and will only reserve the items for you upon processing payment for the new order. We will provide you with a prepaid return shipping label to send back the item(s) you wish to return. Please note your original order will be refunded within 3-5 business days upon receipt of the returned items at our warehouse.