SHIPPING & ORDERS
Orders for in stock merchandise are processed and shipped within 2 business days of receipt of your order (excluding weekends and holidays). However, due to COVID related delays, we cannot guarantee it will be there in 2 days at this point in time. Expedited orders received by 12pm PST will be shipped same day, Monday - Friday. Expedited orders received after 12pm PST on Friday will be shipped the following Monday. Orders are shipped via USPS using the method of your choice.
All products are subject to availability. While we make every effort to only display items that are currently in stock, occasionally due to popular demand, an item designated as in stock may in fact be out of stock at the time that you place your order. In such instances, a member from our customer service team will notify you and the item will be cancelled from your order with no charge.
For any questions about your order, please email firstname.lastname@example.org
Payments can be made online using the following methods: Visa, MasterCard, American Express, Discover, PayPal
Tax: Applicable sales tax will be charged on total merchandise, not including shipping and handling fees, for orders shipped to California.
Free Standard Shipping on Orders $100+ Shipped within Contiguous United States
Free shipping is valid on orders of $100+ or more shipped to a single U.S. address, after promotions and discounts are applied. Gift cards, packaging, and taxes do not qualify toward the minimum purchase requirement.
Please see below for shipping rates. Unfortunately, we cannot ship to PO boxes. At this time we do not offer international shipping. Once your package has shipped we will send you a shipping confirmation email with tracking information.
Shipping Charges Within the Contiguous United States:
Standard Shipping (Orders $100+): 1-5 Business Days - FREE
Standard Shipping (Orders under $100): 3-5 Business Days - $8
Express Shipping: 1-2 Business Days - $40
Shipping Charges to Alaska and Hawaii:
Standard Shipping - $8
Express - $50
We want you to be completely happy with your purchase. If for any reason you are not satisfied with your purchase we offer a 30-day return policy. All return requests must be submitted via our online Return Portal within 30 days of order delivery. To be eligible for a return, your item(s) must be in new, unused condition with the original tags and hygienic liners attached, and not be worn or washed.
Please note original shipping costs are non-refundable. We are unable to accept returns for items purchased at other retail locations or websites. Items marked as Final Sale cannot be returned or exchanged.
Robin Piccone reserves the right to refuse any return on merchandise that does not meet the above requirements. If your return is not accepted, it will be sent back to you at your expense and a refund will not be issued. We appreciate your understanding.
GIFT CARD RETURN:
If you wish to request a refund for a gift card purchase, please contact our customer service team within 30 days of the purchase date. We will process your refund as quickly as possible.
Please note that refunds will be issued minus a processing fee of 2.4% or 3.4% (if the gift card was purchased with an Amex card) of the original purchase price. This processing fee is charged by the credit card company and is non-refundable.
Refunds will be issued back to the original form of payment.
HOW TO RETURN:
Please visit our Return Portal at Robin Piccone
You will need your order number and email address to start your return. Once you have submitted your request, we will email you a prepaid shipping label with return instructions. Please ship your return back to us within 3 days of receiving your shipping label. We are pleased to offer free prepaid return shipping on orders over $100. For orders under $100 an $8 fee will be deducted from any refund due.
Once we receive your return at our warehouse please allow up to 5 business days to process your return. Upon approval we will issue a refund in the same form as the initial payment and send you an email confirmation with refund details. Please be advised that it may take 5-12 business days for the refund to reflect on your credit card statement.
We do not offer exchanges at this time. Please return the item you purchased for a refund and place new order on robinpiccone.com