Return Policy
Important Notice: Annual Inventory Count
We’re conducting our annual inventory count, so orders will not be shipped, and return tickets won’t be processed until January 25, 2025.
Orders are still welcome and will be shipped promptly after January 25, 2025. Normal operations will resume once the count is complete. We apologize for the inconvenience and thank you for your understanding.
RETURN POLICY
We want you to be completely happy with your purchase. If for any reason you are not satisfied with your purchase we offer a 30-day return policy. All return requests must be submitted via our online Return Portal within 30 days of order delivery. To be eligible for a return, your item(s) must be in new, unused condition with the original tags and hygienic liners attached, and not be worn or washed.
Please note original shipping costs are non-refundable. We are unable to accept returns for items purchased at other retail locations or websites. Items marked as Final Sale cannot be returned or exchanged.
Robin Piccone reserves the right to refuse any return on merchandise that does not meet the above requirements. If your return is not accepted, it will be sent back to you at your expense and a refund will not be issued. We appreciate your understanding.
What is “Free Returns” Coverage?
When you opt-in for coverage at checkout, your return shipping label is included, allowing you to return any item(s) in your order for a refund or exchange for FREE.
If you decide not to buy return coverage you can still return your items, but you will be responsible for the cost of the return shipping label.
All returns are subject to the guidelines outlined in our Return Policy.
Gift with Purchase Return Policy
We prioritize your satisfaction and aim to make our return process transparent and fair. If your returned items result in your order falling below the qualifying amount for a free gift, kindly ensure the return of the free gift alongside the purchased items for your refund to be processed. Failure to return the free gift will lead to a refund adjustment reflecting the retail value of the gift.
INTERNATIONAL RETURN POLICY:
We’re happy to accept returns in original condition (unused, unworn, and unaltered) with tags and hygienic liners attached for a refund back to the original payment method for the item returned. For orders shipped to international locations outside the U.S, customers will be responsible for return shipping costs. We do not refund back shipping, taxes, or duties and we do not cover the return postage fees. If there is an active sale or marked down items, please refer to our sale return policy. All return requests must be made within 30 days after the date of delivery.
International orders are not eligible for exchanges.
GIFT CARD RETURN:
If you wish to request a refund for a gift card purchase, please contact our customer service team within 30 days of the purchase date. We will process your refund as quickly as possible.
Please note that refunds will be issued minus a processing fee of 2.4% or 3.4% (if the gift card was purchased with an Amex card) of the original purchase price. This processing fee is charged by the credit card company and is non-refundable.
Refunds will be issued back to the original form of payment.
HOW TO RETURN:
Please visit our Return Portal at Robin Piccone
You will need your order number and email address to start your return. Once you have submitted your request, we will email you a prepaid shipping label with return instructions. Please ship your return back to us within 3 days of receiving your shipping label. When you opt-in for coverage at checkout, your return shipping label is included, allowing you to return any item(s) in your order for a refund or exchange for FREE. If you decide not to buy return coverage you can still return your items, but you will be responsible for the cost of the return shipping label.
REFUNDS:
Once we receive your return at our warehouse please allow up to 5 business days to process your return. Upon approval we will issue a refund in the same form as the initial payment and send you an email confirmation with refund details. Please be advised that it may take 5-12 business days for the refund to reflect on your credit card statement.
Please note that our policy does not accommodate price matching, irrespective of existing discounts or special offers.
EXCHANGES:
We do not offer exchanges at this time. Please return the item you purchased for a refund and place new order on robinpiccone.com